Shipping and Return
At Violest Lucy, we are committed to providing you with a seamless shopping experience — from the moment you place your order to the day your package arrives. Below, you will find all the important details regarding our shipping and return policies.
🚚 Shipping Information
Processing Time:
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods and Delivery Times:
We offer standard and expedited shipping options:
- Standard Shipping: 5–8 business days
- Expedited Shipping: 2–4 business days
Shipping times are estimates and may vary based on location, weather conditions, or carrier delays.
Shipping Costs:
- Standard Shipping: Free on all orders over $50
- Expedited Shipping: Calculated at checkout based on your location and order size
Tracking Your Order:
Once your order ships, you will receive a shipping confirmation email with a tracking number so you can monitor your delivery.
International Shipping:
Currently, we ship within the United States only. We are working on expanding our services to international customers in the near future.
🔁 Return Policy
We hope you love your new shirt, but if for any reason you’re not completely satisfied, we offer a straightforward return process.
Return Window:
You can return items within 30 days from the date of delivery.
Return Conditions:
- Items must be unworn, unwashed, and in original condition with all tags attached.
- Final sale items and gift cards are non-returnable.
- Returns that do not meet these conditions may be refused or subjected to a restocking fee.
How to Start a Return:
To initiate a return, please email supportinfo@violestlucy.com with the following details:
- Your full name and order number
- Reason for return
- Photos (if the item is damaged or incorrect)
Our customer service team will provide you with the return instructions and shipping address.
Return Shipping Costs:
- If the return is due to a defective or incorrect item, we will cover the return shipping.
- For all other returns, the customer is responsible for return shipping costs.
Refunds:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
📦 Exchanges
We currently do not offer direct exchanges. If you would like a different size, color, or style, we recommend returning the original item and placing a new order.
❗ Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the product. We will resolve the issue promptly by offering a replacement or a full refund.
📩 Contact Us
If you have any questions regarding your shipment, return eligibility, or refund status, feel free to reach out to our team at:
We are here to ensure you are fully satisfied with your shopping experience at Violest Lucy.